時間：2022-05-27 18:25:59 來源： 三(san)亞公交集團
群眾需求無小事
為深(shen)入踐行交(jiao)投(tou)集團為群(qun)眾(zhong)辦(ban)實事主(zhu)題活動，2021年起三(san)亞公(gong)(gong)交(jiao)集團持續(xu)在(zai)客戶服(fu)務(wu)(wu)領(ling)域(yu)努(nu)力探索，為解(jie)決各(ge)偏遠地區(qu)群(qun)眾(zhong)因出行困難，公(gong)(gong)交(jiao)卡(ka)辦(ban)理(li)不便(bian)問題，陸續(xu)在(zai)各(ge)社(she)區(qu)開(kai)展公(gong)(gong)交(jiao)卡(ka)現場辦(ban)理(li)服(fu)務(wu)(wu)活動，真正(zheng)實現群(qun)眾(zhong)在(zai)家門口辦(ban)理(li)公(gong)(gong)交(jiao)卡(ka)業務(wu)(wu)。
2021年(nian)(nian)(nian)5月(yue)，在開展南(nan)島(dao)(dao)高(gao)(gao)(gao)峰(feng)(feng)片區的(de)(de)(de)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)現(xian)場服(fu)(fu)(fu)(fu)務(wu)(wu)活動時，高(gao)(gao)(gao)峰(feng)(feng)大(da)社區的(de)(de)(de)負責(ze)人(ren)(ren)(ren)表示，該區域的(de)(de)(de)居民對公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)開通、充值、補卡(ka)(ka)(ka)等(deng)業(ye)務(wu)(wu)辦(ban)理(li)日常需求較多，但因(yin)出行不(bu)便(bian)，無法及時辦(ban)理(li)，是居民目(mu)前面臨(lin)的(de)(de)(de)一項難(nan)題。在了解到(dao)群(qun)眾(zhong)的(de)(de)(de)需求和困(kun)難(nan)后，公(gong)(gong)(gong)司客服(fu)(fu)(fu)(fu)部負責(ze)人(ren)(ren)(ren)經向分管領導上報和商討，結合公(gong)(gong)(gong)司現(xian)有13路公(gong)(gong)(gong)交(jiao)(jiao)車可(ke)運營至(zhi)南(nan)島(dao)(dao)的(de)(de)(de)情況(kuang)，決定采取由(you)南(nan)島(dao)(dao)高(gao)(gao)(gao)峰(feng)(feng)大(da)社區工(gong)作人(ren)(ren)(ren)員(yuan)(yuan)協助(zhu)群(qun)眾(zhong)于(yu)線(xian)上提交(jiao)(jiao)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)辦(ban)理(li)業(ye)務(wu)(wu)的(de)(de)(de)材料，公(gong)(gong)(gong)司客服(fu)(fu)(fu)(fu)人(ren)(ren)(ren)員(yuan)(yuan)于(yu)線(xian)上受理(li)，實(shi)現(xian)完成(cheng)各類公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)業(ye)務(wu)(wu)的(de)(de)(de)辦(ban)理(li)。辦(ban)理(li)完成(cheng)的(de)(de)(de)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)由(you)客服(fu)(fu)(fu)(fu)人(ren)(ren)(ren)員(yuan)(yuan)送(song)(song)往13路公(gong)(gong)(gong)交(jiao)(jiao)車，通過公(gong)(gong)(gong)交(jiao)(jiao)車免費(fei)配送(song)(song)至(zhi)南(nan)島(dao)(dao)高(gao)(gao)(gao)峰(feng)(feng)大(da)社區，再(zai)由(you)社區工(gong)作人(ren)(ren)(ren)員(yuan)(yuan)協助(zhu)接收后派發至(zhi)群(qun)眾(zhong)手(shou)中，實(shi)現(xian)群(qun)眾(zhong)足(zu)不(bu)出戶，即可(ke)辦(ban)理(li)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)業(ye)務(wu)(wu)。此項便(bian)民舉措自2021年(nian)(nian)(nian)7月(yue)起(qi)實(shi)施，截至(zhi)2022年(nian)(nian)(nian)4月(yue)，累計(ji)為南(nan)島(dao)(dao)高(gao)(gao)(gao)峰(feng)(feng)社區群(qun)眾(zhong)線(xian)上辦(ban)理(li)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)243張，其他(ta)業(ye)務(wu)(wu)128筆，使用公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)配送(song)(song)公(gong)(gong)(gong)交(jiao)(jiao)卡(ka)(ka)(ka)243張，服(fu)(fu)(fu)(fu)務(wu)(wu)群(qun)眾(zhong)約330人(ren)(ren)(ren)次(ci)。
圖為(wei)客服人員(yuan)受理群眾(zhong)業務后將公交卡配(pei)送至13路(lu)線路(lu)公交車駕駛員(yuan)簽(qian)收
圖(tu)為(wei)南(nan)島高峰大(da)社區工作人員在(zai)南(nan)島公(gong)交站與13路公(gong)交司機(ji)交接公(gong)交卡
圖為群眾至南(nan)島高峰大社區服務中心(xin)窗口領取公交卡
辦理公(gong)(gong)交(jiao)卡事(shi)雖小(xiao)，卻(que)關系著群眾(zhong)的(de)(de)(de)出(chu)行，是(shi)影響(xiang)群眾(zhong)切身(shen)利(li)益的(de)(de)(de)大事(shi)，公(gong)(gong)交(jiao)集(ji)團(tuan)的(de)(de)(de)貼心服務(wu)(wu)解決了南(nan)島(dao)高峰社區群眾(zhong)長期以來辦理公(gong)(gong)交(jiao)卡業(ye)務(wu)(wu)不(bu)便(bian)的(de)(de)(de)難(nan)題，用一(yi)輛輛公(gong)(gong)交(jiao)車架起了群眾(zhong)通往(wang)便(bian)利(li)的(de)(de)(de)橋梁，得到了南(nan)島(dao)高峰社區群眾(zhong)和工作人員的(de)(de)(de)一(yi)致好評(ping)，同時也開拓了公(gong)(gong)交(jiao)服務(wu)(wu)的(de)(de)(de)新(xin)方式。下一(yi)步，公(gong)(gong)司將繼續深(shen)入在客(ke)戶服務(wu)(wu)領域拓展和創新(xin)形式，做一(yi)個有溫(wen)度的(de)(de)(de)公(gong)(gong)交(jiao)企業(ye)，將溫(wen)暖持續傳遞！
